When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking information.
Kindly note that we will not be able to take any action until the below times have passed for your delivery method. Also, note that delivery times may change during busy periods.
Useful dates and Tracking Information:
Most orders arrive within a few days (Monday - Friday), but sometimes orders can take longer arrive. If it has been more than 20 working days then please contact our Customer Support team who are ready and waiting to help.
Deliveries typically arrive within 3 to 5 working days but on a rare occasion, it may take longer.
You can track your parcel using your tracking code here. You can find your tracking code in your despatch email OR you can find it in our quick order tracking page here.
Do I have to pay duty on my delivery that is coming from the UK?
Orders sent outside of the UK and EU (ROW) If you are ordering and shipping outside of the UK and EU we would recommend that you check if your order will be subject to Customs Duty, Excise Duty and/or Goods Service Tax (GST) fees. Payment of these ...
Can I change my delivery address after placing my order?
PayPal Checkout Orders: No, we can only ship to the address provided to us by PayPal to ensure both the seller and the buyer have full protection eligibility. Credit / Debit card Orders Yes, you can request a change in address and your order will be ...
Will you refund my returns delivery cost if I return an item back to you?
We will refund your returns delivery cost if the item you are returning is faulty or not as described. If the item is unwanted then you will have to cover the cost of return. Need more info? Please see our full Returns Policy here.
How can I track my order?
If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page. All you will need is your ...
What are my delivery options?
For all of our shipping options pop over to our Delivery Information page.