When do you take payment for my order?

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• Why was my payment declined?

  You will need to contact your payment provider to find out why the transaction was not authorised by them.  Once resolved with your payment provider you can replace your order on our website.  

• Why have you taken my money but not shipped my order?

  We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch.  Your order is placed onto a backorder list and is processed the same day the stock becomes available.  Estimated dates of arrival for our ...

• When will my order arrive?

  I am happy to say that most of our orders arrive within the timeframe stated on our delivery page.  However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...

• How can I track my order?

  If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page.  All you will need is your ...

• Can I get an exchange on my order?

  Yes, you can return your item for an exchange. Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it ...