How do I contact customer services?
Firstly, have a look at our FAQ's as the most common questions are answered here and there is no waiting around!
If you still need to contact us then email our Customer Support team for help. Just note that it might take the team 1-2 business days to respond.
Can I call you by telephone?
Due to the high demand, we are currently asking our customers to contact us via our contact form.
How can I update my email address for my account?
To change your email address in your account - please log in here. Select Edit my Details and ensure you select save once updated.
Can I deliver to a different address to the one confirmed on my PayPal account?
Unfortunately, we can only ship to the confirmed address that PayPal provide us through their Express Checkout. This is to ensure that both the buyer and seller have full protection against fraud or lost and delayed parcels. If you need further ...
How do I make a complaint?
We hope that you never need to make a complaint but if you do, don’t worry, we’re here to help! Please contact our Customer Support team who will help resolve any issue you may have. To help resolve the problem as quickly as possible could you ...
When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...