How do I check my saved address and cards are correct in my account?
To check your saved details in your account please follow the steps below:1. Log into My Account here.2. On the left hand side you will see a menu bar and you can edit and view your details and address book here.
We do not allow you to save payment details on your account due to security reasons.
How can I update my email address for my account?
To change your email address in your account - please log in here. Select Edit my Details and ensure you select save once updated.
Can I change my delivery address after placing my order?
PayPal Checkout Orders: No, we can only ship to the address provided to us by PayPal to ensure both the seller and the buyer have full protection eligibility. Credit / Debit card Orders Yes, you can request a change in address and your order will be ...
How can I pay without a PayPal account?
You can simply checkout using PayPal as a guest; they accept Visa and Mastercard as payment options. When paying as a guest, please ensure that the address within PayPal matches the order delivery address, as this is where we will ship the parcel.
Why was my payment declined?
You will need to contact your payment provider to find out why the transaction was not authorised by them. Once resolved with your payment provider you can replace your order on our website.
How do I find my Order ID to return my parcel?
You can find your order ID on our Order Confirmation email. Alternatively, you can log into My Account and find the details there.