How can I track my order?

How can I track my order?

If you have signed up for an account:

Simply visit My Account and from here you can track the status of any order.

If you checked out as a Guest:

You can quickly track the status of your order on the "Track My Order" page.  All you will need is your email address and your order number which is provided in the order confirmation email.   Don't forget to check your spam folder if you have not received your order confirmation email in your inbox!

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    • When will my order arrive?

      I am happy to say that most of our orders arrive within the timeframe stated on our delivery page.  However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...

    • How do I place an order?

      You can place your order by adding your items to the basket within the product page that you want to purchase.  You can then complete your order by selecting Checkout at the top of the page and completing the details as requested.  

    • When do you take payment for my order?

      We take payment at the end of our checkout and your order has been successfully placed on our website. 

    • How do I find my Order ID to return my parcel?

      You can find your order ID on our Order Confirmation email.  Alternatively, you can log into My Account and find the details there.

    • Why have you taken my money but not shipped my order?

      We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch.  Your order is placed onto a backorder list and is processed the same day the stock becomes available.  Estimated dates of arrival for our ...