How do I make a complaint?
We hope that you never need to make a complaint but if you do, don’t worry, we’re here to help! Please contact our Customer Support team who will help resolve any issue you may have. To help resolve the problem as quickly as possible could you ...
Can I get an exchange on my order?
Yes, you can return your item for an exchange. Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it ...
How do I use a promotional code?
Within your shopping basket, you will see a link called "Do you have a voucher code?" just below the items you have added to purchase. Simply click this link and a box will appear for you to enter your code.
How long until I get a refund for my return?
We ask you to allow our Returns Department 10 working days to process your return from the day Mobile Fun receive your parcel for either a refund or an exchange. After your return has been processed we will send you an email to alert you. Please ...
How long until I see my refund in my account?
Refunds are always actioned back onto the original payment method. Please allow 2-5 working days for card refunds and 1-3 working days for PayPal refunds to appear back in your account.